Refund policy

11Twenty3 Return & Refund Policy

Effective Date: October 5, 2026

Thank you for shopping with 11Twenty3. Every product is carefully prepared, packaged, and inspected before it leaves our hands.

No Refunds

11Twenty3 does not offer refunds. All sales are final.

Once an order has been placed, customers should carefully review their order details, product selections, quantities, personalization, colors, scents, and shipping information.

Where an issue qualifies for a resolution under this policy, store credit may be issued instead of a refund.

Store Credit

If 11Twenty3 determines that an order qualifies for a resolution, store credit may be added to the customer’s account.

Store credit may be used toward a future purchase from 11Twenty3.

Store credit is not redeemable for cash unless required by applicable law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact 11Twenty3 within 48 hours of delivery.

Please provide:

  • Your order number
  • Your name
  • A description of the issue
  • Clear photographs of the item
  • Clear photographs of the shipping package and packaging materials

We will review the situation and determine whether store credit or another appropriate resolution is available.

Shipping Damage

Every order is carefully packaged and secured before it is handed over to the delivery carrier.

Once an order has been shipped, 11Twenty3 cannot control how the carrier handles, transports, or delivers the package.

Customers should contact us promptly if an order arrives damaged so we can review the situation.

11Twenty3 reserves the right to request photographs and other information necessary to evaluate a shipping-related claim.

Handmade Product Variations

Our products are handmade and may have slight variations in:

  • Color
  • Texture
  • Decorative details
  • Frosting
  • Toppings
  • Embeds
  • Shape
  • Overall appearance

These natural variations are not considered defects and do not qualify for a refund or automatic store credit.

Skincare

For health and hygiene reasons, opened or used skincare products are not eligible for return.

Customers are responsible for reviewing product ingredients before use and determining whether a product is appropriate for them.

Personalized & Made-to-Order Products

Personalized, customized, gender reveal, made-to-order, bulk, and specialty products are final sale.

Once production has begun, these orders cannot be canceled except where required by applicable law.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

11Twenty3 is not responsible for delays or additional shipping expenses caused by an incorrect or incomplete address provided by the customer.

Contact

For questions regarding an order, contact:

11Twenty3
Phone: 803-297-2200
Email: 11Twenty3Collection@gmail.com